Cancellation & Refund Policy

1. Cancelling your subscription

You can cancel your Fan Engage subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you keep Premium access until then.

2. Refunds

Fan Engage does not offer refunds for partial billing periods. If you believe you were charged in error, contact support@fanengagepro.com within 30 days of the charge and we will investigate.

3. Founding Fan pricing

Founding Fan pricing is locked in for the lifetime of your continuous subscription. If you cancel and later re-subscribe, you will be billed at the then-current standard rate; the founder slot is not held for returning fans.

4. Disputes

Before initiating a chargeback with your card issuer, please contact support@fanengagepro.com so we can resolve the issue directly. Chargebacks without prior contact may result in account suspension.

5. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page reflects the most recent revision.