What is Fan Engage Pro?
Fan Engage Pro is a fan experience for artists. Follow the artists you care about, earn points for showing up, RSVP to events, and unlock in-app rewards.
Help
Fan Engage Pro
Short answers. Billing and refund details live on the policy pages.
Founding Fan perks
Founding Fan is free. It is not a paid plan, and it does not change the price of Premium. Perks are a numbered badge and 1.5× points, plus 48-hour early RSVP.
Premium billing
Premium is a separate optional subscription. It is billed monthly or yearly at the price shown on the Premium page and at checkout. Eligible new accounts can start a 7-day free trial. There is one free trial per account. You are not charged until the trial ends, and you can cancel before then.
How to cancel
Sign in, open Billing, and choose Manage billing. That opens Stripe's secure portal, where you can cancel. What happens to the rest of a paid period is described in the Cancellation & Refund Policy.
Refunds
Refund rules are in the Cancellation & Refund Policy and the Terms of Service.
How points work
You earn points by showing up — joining, posting, commenting, RSVPing, and referring friends — then spend them on in-app rewards. Founding Fans and Premium members earn 1.5× points on what they earn. Those multipliers do not stack, and spending points is not multiplied. Your balance lives on Rewards.
Contact
Questions that these answers don't cover — email support.
support@fanengagepro.com